Refund Policy

At Roamio Travel, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible for a refund in accordance with the terms outlined in this policy.

Refund requests are subject to review and approval after the returned item has been received and inspected.

To qualify for a refund:

• The item must be returned within 30 days of delivery.
• The item must be unused, unworn, and in new condition.
• The item must be returned with all original packaging, tags, accessories, manuals, and included components.
• The return must comply with our Returns & Refunds Policy.

Refunds may be denied if the product shows signs of use, damage, alteration, misuse, or is returned outside of the approved return window.

Once your return is delivered to our returns facility, our team will inspect the item to verify:

• Product condition
• Completeness of the return
• Compliance with our return requirements
• Any signs of use, damage, or missing components

Inspection times may vary depending on return volume.

We reserve the right to refuse refunds for items that do not meet our eligibility requirements.

If your return is approved, a refund will be issued to the original payment method used for the purchase.

Approved refunds will generally include:

• The purchase price of the returned item
• Any applicable taxes paid at checkout

Original shipping charges are generally non-refundable unless required by applicable law or unless the return is the result of our error.

Customers are responsible for return shipping costs and for obtaining a return shipping label.

Return shipping expenses are not reimbursed unless otherwise required by law.

After a returned item has been received and approved, refunds are typically processed within 12 business days.

Depending on your financial institution, it may take additional time for the refunded amount to appear in your account after processing has been completed.

Roamio Travel is not responsible for delays caused by banks, credit card providers, payment processors, or other financial institutions.

In certain situations, a partial refund may be issued if:

• Parts or accessories are missing from the return.
• The returned item is not in its original condition.
• The item has been damaged due to customer handling.
• The value of the returned product has been materially reduced.

Any partial refund determination will be made at our sole discretion and communicated to the customer.

If you receive a damaged or defective product, please contact us as soon as possible.

To assist with the review process, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging, when applicable

Once the issue has been reviewed, we may offer a replacement, refund, store credit, or another appropriate resolution depending on the circumstances.

Customers are encouraged to contact us before initiating a chargeback with their payment provider.

If a chargeback is filed while a return, refund, or claim is actively being reviewed, processing may be delayed until the matter has been resolved.

Refunds can only be issued to the original payment method used for the transaction.

We are unable to redirect refunds to a different credit card, bank account, payment service, or individual.

Roamio Travel reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will apply to orders placed after the revised policy becomes effective.

For refund-related questions, please contact:

Roamio Travel
Email: roamio.luggage@gmail.com